Dear Valued Customers,

We at icseecam.com are reaching out to address some common queries and clarifications regarding after-sales support for iCSee module surveillance cameras. Our goal is to ensure you have the correct information and guidance for any support you may need.

Understanding Our Role in the iCSee Ecosystem:

1. Diverse Manufacturing Base: It’s crucial to understand that while we specialize in producing and selling iCSee module surveillance cameras, we are part of a broader ecosystem. iCSee is an open-source camera module solution widely adopted across the industry. This means that there are numerous manufacturers, especially in Shenzhen, using this technology. Therefore, the iCSee-compatible camera you own may not necessarily have been manufactured by us.
2. B2B Focus: Our website, icseecam.com, is a business-to-business (B2B) platform. We primarily engage with dealers and wholesalers, showcasing our company’s strengths and products in the iCSee surveillance camera sector.

Clarifications on After-Sales Support:

1. Limited After-Sales Services: Given our B2B focus and the diverse manufacturing base of iCSee-compatible products, our operational and maintenance capabilities are tailored for our direct business clients. Unfortunately, this means we are not equipped to provide individual after-sales support to consumers worldwide.
2. Recommendations for Individual Buyers: If you are an individual consumer experiencing after-sales issues with an iCSee-compatible camera, we strongly advise contacting the retailer or platform from which you made your purchase. Sellers on platforms like AliExpress, eBay, Amazon, and others are more directly responsible for providing after-sales support for the products they sell.

We sincerely apologize for any confusion this may have caused and understand the importance of reliable after-sales service. Our dedication to advancing surveillance technology remains steadfast, and we are committed to continual improvement in all aspects of our operations.

For any further information or clarification, please do not hesitate to reach out to us through our communication channels on icseecam.com.

Thank you for your understanding and support.

Warm regards,

Operations Team of 
icseecam.com